Pengaruh Fitur Pengaduan di Shopee terhadap Loyalitas Konsumen: Studi pada Pengguna Aktif Shopee di Kota Surakarta. Proceedings Law, Accounting, Business, Economics and Language, [S. l.], v. 2, n. 1, p. 178–184, 2025. Disponível em: https://www.ojs.udb.ac.id/label/article/view/5227. Acesso em: 27 june. 2026.