“Pengaruh Fitur Pengaduan Di Shopee Terhadap Loyalitas Konsumen: Studi Pada Pengguna Aktif Shopee Di Kota Surakarta”. Proceedings Law, Accounting, Business, Economics and Language 2, no. 1 (August 9, 2025): 178–184. Accessed June 27, 2026. https://www.ojs.udb.ac.id/label/article/view/5227.